Duolingo
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Duolingo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duolingo has 2.3 star rating based on 1212 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Duolingo to a friend or colleague.
- Rating Distribution
Pros: Good way to get daily practice, Could be a very useful way to learn languages, Easy to use.
Cons: No customer service, No contacts available, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duolingo has 2.3 star rating based on 1212 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Duolingo to a friend or colleague.
- Rating Distribution
Pros: Good way to get daily practice, Could be a very useful way to learn languages, Easy to use.
Cons: No customer service, No contacts available, Poor customer service.46% of users think that Duolingo should improve its Customer Service.
48% of users say that they might use Duolingo in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Use caution beware.", "Do not try the trial, it does not delete when you cancel.", "Don't expect any customer service in case of any issues.", "Don’t use it they are a bunch of thieves", "Do not use this product".
Most users ask Duolingo for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Duolingo Reviews
"Very nice learning program for languages"
Quick response but unfortunately they could not solve the problem. They will look into the problem and tey to solve in future updates User's recommendation: I...
"Refund"
I picked monthly for Duolingo not yearly I couldnt afford it yearly but they have charged my card 86 bucks for yearly and I didnt see it until after it came...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Doesn't work
The site has said for several days that it is on a maintenance break. Nothing works.
I have a paid family subscription, and the rest of my family has no problems. I reinstalled the app, but needed to reset the password. I get a message that an unknown error has occurred. I called Duolingo, but the voice message directed me to their website.
I have left three messages on their website already, all receiving the automated response that I should not expect the problem to be resolved immediately.
I guess I can kiss goodbye my 1575 day streak. This has been going on for days now, and I am very dissatisfied.
- Great learning tool
- Poor customer service
Preferred solution: My account to be usable
User's recommendation: Don’t hold your breath waiting for customer service.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: They Debited My Bankcard without my Express permission! It had to be Deception or just plain Stealing because I didn't knowingly give them permission. I check my mobile banking app daily and noticed a
Company fixed the issue and I have been provided with apology.
- Good learning tool
- Unauthorized deduction from my bank account
Preferred solution: Full refund
User's recommendation: Don't store your Bank information on Google!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have a suggestion
- Really good in teaching phrases and words
- Great app for learning
- Grammar is not explained clearly
Preferred solution: math and music courses for android users
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
A refund of a subscription
- It a very useful app and good way to learn
- Price is a bit high
Preferred solution: Full refund
User's recommendation: if u don’t use it delete it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Return my call please because I have a big issue
Preferred solution: Not to still making frauds to other customers
User's recommendation: Never ever get DUOLINGO
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris
Certification
User's recommendation: Be careful when you buy a certification online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn't receive badge
- Great way to learn a new language
- None to complain about
Preferred solution: The bage on my account.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrongful charge, impossible to cancel
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need my score
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Streak Loss
Preferred solution: Streak back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issue with leaderboard
It has been fine but no one and i mean no one has told me what to do and the leaderboard has stayed the same since the day i sent the email
- Lets you got to onther section
- You have to do a test to go to the next section
Preferred solution: Anything
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service support
I paid for a family subscription which allows 5 people total to access. I sent my fifth link to my nephew and it didnt work.
That was last month. Since then I cannot access any support from
Duolingo the app, the no sense phone number which directs you to an email. I emailed and got the automated response. Based on this , I will likely cancel my subscription going into next year.
I also have done duolingo stock that I bought based on how excited I was about this concept. However the lack of human customer support makes me think that I need to sell my stock as this does not bode well for its future
- It is a good language learning tool
- No human contact to help with issues
Preferred solution: I would like resolution to my problem and be able to have my fifth family member get access that I paid for
User's recommendation: Think twice before buying subscription -
I am not happy with your app
- I just wanna learn a different language
Preferred solution: Affair treatment because I’m working my *** to learn not to compete with people with tons of money to pay in for points
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want my money back
Preferred solution: Full refund
User's recommendation: No recommendations
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Slagelse, Zealand
Payment issues
User's recommendation: 543800
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
I lost my 30 minutes double XP due to technical glitch
I just lost my acquired 30 minutes double XP from last weeks completed friend quests. This must have been a technical glitch.
I still have one day until the chest expires but on clicking on it to play this morning, it disappeared.
FYI, this is also not the first time this is happening. But I had to complain now as playing this double XP points will make me qualify for the diamond league please kindly resolve and reinstate my earned rewards.
All said, Duolingo is a very intuitive and great apps to learn various languages. Thank you so much for all the efforts your various teams put in creating this interactive and intuitive tech with great interfaces and navigation.
Really appreciate it and using for free too. Kudos!!!
User's recommendation: Please download and use this great app. Interactive, intuitive and free!
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