Contact Duolingo Customer Service
Duolingo Phone Numbers and Emails
Customer Service Number:
-
(412) 567-6602
Duolingo Emails:
How to Contact Duolingo Customer Service?
Most Popular Number:
| Total calls: 13 699 | Issues resolved: 208 | Last call: Jan 13, 2025 |
Duolingo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duolingo Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duolingo is 4125676602. 15% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Duolingo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duolingo Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duolingo is 4125676602. 15% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Duolingo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Duolingo mainly because of account, product/ service, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Duolingo is plus_support@duolingo.com. 37% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Duolingo Website:
Duolingo Help Center:
Corporate Office Address:
Other Info (opening hours):
Privacy Inquiries
Duolingo, Inc.
85 Great Portland St.
London W1W 7LT
United Kingdom
Duolingo Customer Service Reviews
Was satisfied until gave me an unwanted unrequested subscription to Super Lingo, and to make matters worse did not even fulfill subscription. A complete runaround!!
I started with Duolingo 2 months ago learning Chinese Cantonese.
It went really good until I finished first section. I can not continue to the next session. If I can continue to some new sessions, I will definitely use Duolingo other than any other similar apps.
I like learning Spanish with duolingo. And now I can learn it from Dutch to Spanish.
My friend also want this, but it is impossible via their app. So I want to know how it is possible, because for me it is oké, but not for my friends.
I made a phone call, but there was no contact and the phone went down without speaking someone.
I tried email, but you get only a automatically reply. I tried 3 different ways, but no contact is possible.
We couldn't log in to the Duolingo application.
The system couldn't get our password.
We have tried to reset the password but failed.
It took 34 days to get by mail the new password and it worked.
We expected this service to be faster/
Esther
How Good is Duolingo's Customer Service?
Summary of Duolingo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Duolingo?
Account Question:
- “I did a one week free trial and I got charged, i want a reimbursement”
- “Subscription”
- “Accidental Duo Max Family Yearly Subscription”
Payments and Charges Question:
- “Charged me money without my permission of renual”
- “I’m a paid subscriber and myDuolingo app is no longer working”
- “Payment needs refunded”
Product/ Service Question:
- “Glitch in the app!”
- “My Duolingo screen freezes in a lesson. I can’t go forward or back. I have to close the app and start over.”
- “Bug for two weeks”
Request for Information Question:
- “Issue with legendary status”
- “Speak to customer service”
- “Question about Duolingo piano”
Activation/ Cancellation Question:
- “Cancel subscription, want refund”
- “Long time subscriber. I seem to have completed the levels offered. Want to know if there are going to be new levels loaded. If not seems a waste of my money to continue to subscribe.”
- “Need to cancel family plan. I made it by mistake.”
Refund Question:
- “I NEED A REFUND ***”
- “Refund”
- “Refund needed”
Website/ Application Question:
- “The App is stuck and no matter what I choose it keeps saying it’s wrong and I’m stuck in la lesson and does not want to progress. Unless it’s fixed, I’ll delete the App and request refund.”
- “For the last four or five days I haven’t been able to complete a lesson as the site freezes as I get about a quarter through.”
- “My app isn't working”
Return/ Replace Question:
- “Need to change payment method”
- “Change or add languages”
- “Change my subscription to multi-users”
Shipping and Delivery Question:
- “I bought a super package with no ads and unlimited gems but I'm still getting interruptions how do I cancel”
- “The test is not coming up after watching the videos rule.and it later shows test timed out.”
- “Haven't got the purchase receipt”
Cards Question:
- “Took money off my card !”
- “Help add credit card, put back on other DL, 4th attempt”
- “My credit card was changed. Tried changing. Can't follow instructions. Want Supee Duo back please. I need a human to walk me through it.er”
Staff Question:
- “We will be out of the country without service for over two weeks I currently have a 2025 day streak and don’t want to lose it”
- “Service interruption”
- “Services not complete since 2 weeks l”
Employment Question:
- “Rise of salary bro . From Zari”
- “The apartment I booked from booking.com, the management company is not doing their job”
- “My friend and I cannot find English lessons for English speakers. He speaks many languages. English is his second or third, and he needs to improve for a job. None of the other languages he speaks is on Duolingo.”
Other Question:
- “Quiero recuperar mi racha”
- “Invalid test”
- “Redund!”
Compare Duolingo Customer Service To
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