Contact Duolingo Customer Service
Duolingo Phone Numbers and Emails
Customer Service Number:
-
(412) 567-6602
Duolingo Emails:
Duolingo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duolingo Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duolingo is 4125676602. 16% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Duolingo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duolingo Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duolingo is 4125676602. 16% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Duolingo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Duolingo mainly because of account, product/ service, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Duolingo is support@duolingo.com. 37% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Duolingo Customer Service?
Most Popular Number:
| Total calls: 15 151 | Issues resolved: 248 | Last call: Jan 19, 2026 |
Contact Information
Duolingo Website:
Duolingo Help Center:
Corporate Office Address:
Other Info (opening hours):
Privacy Inquiries
Duolingo, Inc.
85 Great Portland St.
London W1W 7LT
United Kingdom
Duolingo Customer Service Reviews
I am really angry at the way they treat a loyal customer. It is beyond belief that it is impossible to speak to a company representative to resolve an issue.
If you want to keep me as a customer contact me. It will be interesting to see if I get a response
I already sent a review! Please see the review that I posted previously excoriating Duolingo for failing to respond to email complaints.
I tried to call but Duolingo does not accept phone calls. No surprise there, pissed off consumers would be screaming at them all day because their customer service is so bad.
I have explained the problem multiple times and got no help. Im tired of repeating myself with no response. I want a refund now.
Someone bought this on my card to be malicious. I need to cancel and a refund.
I have to pay bills and this Is inconvenient. Almost 100 dollars for something I don't want and did not need to buy.
No help from you all either just a complaint page. I have to close my account because of this at a very inconvenient time
How Good is Duolingo's Customer Service?
Summary of Duolingo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Duolingo?
Account Question:
- “Can't sign up for super duolingo”
- “Subscription refund”
- “Subscription failed to process now you want to charge me twice twice as much”
Payments and Charges Question:
- “Unauthorized purchase”
- “You charged my account a day early”
- “Charged amount”
Product/ Service Question:
- “Already booked a test,but not getting access to give test”
- “Problem with my duolingo”
- “The problem with duo lingo is that it said i used the streak freeze twice but i didn't”
Request for Information Question:
- “How to cancel subscription”
- “My grandma needs help getting into her account - forgot passoword isnt worki”
- “Question about a charge”
Activation/ Cancellation Question:
- “Unable to cancel subscription”
- “Need to cancel subscription”
- “My test was cancelled”
Refund Question:
- “Refund”
- “Need a refund because the family plan won't allow me to add my husband”
- “Refund. Signed up, but never got Duolingo plus. Saw my credit card statement and there was a charge on it this month for the whole year of Duolingo.”
Website/ Application Question:
- “App not working”
- “App problem”
- “Uninstalation of super duolingo”
Return/ Replace Question:
- “Change credit card being billed”
- “I had set daily goals streak for 30 minutes but I am getting triple XP for only 10 minutes why? And also I am unable to changeDaily goal streak”
- “The lessons are not opening.it is continuously loading and automatically return back to home page”
Shipping and Delivery Question:
- “False advertising. Telling people that super has no ads to convince them to get the subscription. Yet every time I'm on super I get many ads for max! This is a fraud company”
- “Never received profile badge for finishing first in diamond tournament”
- “Want to get the information about fees”
Staff Question:
- “To say thankyou for the service”
- “Service abruptly stopped”
- “No service”
Cards Question:
- “My card was charged 95$”
- “Took money off my card !”
- “Help add credit card, put back on other DL, 4th attempt”
Employment Question:
- “Rise of salary bro . From Zari”
- “The apartment I booked from booking.com, the management company is not doing their job”
- “My friend and I cannot find English lessons for English speakers. He speaks many languages. English is his second or third, and he needs to improve for a job. None of the other languages he speaks is on Duolingo.”
Other Question:
- “Lost streak when got a new phone”
- “Apple won’t let me upgrade by just paying the difference between super and max. They want full price for both. I got super because it wasn’t supposed to have ads. Every lesson I do has many max ads. False advertising! It’s a scam!”
- “To get a Duolingo max”
Compare Duolingo Customer Service To
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