Duolingo
Duolingo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duolingo has 2.3 star rating based on 1660 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Duolingo to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Good way to get daily practice, Could be a very useful way to learn languages.
Cons: No customer service, No contacts available, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duolingo has 2.3 star rating based on 1660 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Duolingo to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Good way to get daily practice, Could be a very useful way to learn languages.
Cons: No customer service, No contacts available, Poor customer service.44% of users think that Duolingo should improve its Customer Service.
42% of users say that they might use Duolingo in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Duolingo is fabulous.", "I cannot find the answer to my question. please re send", "if ur fine with ads all the time, or paying for super or max, or 5 mistakes per day for free then you might like learning from this. it honestly kinda sucks overall but i myself invested too much into this stupid account already.", "Résultat jamais certifié", "Posibilidad de poder recuperar tu aplicación.".
Most users ask Duolingo for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Duolingo Reviews
"Duolingo lesson error"
I wrote: 'Come sta la tua salute'. This matched the suggested answer but was rejected. At that point, I could not exit the lesson. I retyped the same and other...
"My screen freezes in a lesson so I can’t go forward."
My Duolingo screen freezes in a lesson. I cant go forward or back. I have to close the app and start over.I complete the lesson. The screen says continue, but...
Portland, Oregon
Fraud
I was under impression that Im being charged several times for an annual subscription that should normally charge us once a year but the problem was resolved by apple support.
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Verified Reviewer |
Phoenix, Arizona
So many issues with what you paid for and finding to get in touch with your email and your phone number
Your company have not updated even your own emails or your listed phone numbers and this is becoming a very serious issue. What did I get the final year 60% off of?!
Its not a deal whatsoever!!! It showed 60% off and the entire app usage was $160 So the purchasers are thinking that 59.99 is the 60% off and not a no add deal. Most other apps charge 2.99-5.99 for no adds. I thought I was getting the communicating with the A.I.
people on the app for $60 a year; not just no adds 
. Where is there a way I can get in touch with the freaking company!!! It was just 9.99 a month also and not 12.99. So what in the efffff are we getting 60% off of?!?!
This is about to be a class action suit. I thought I was getting the full usage of this app not some stupid crap with no adds.
User's recommendation: Zero; these pictures are all this year; and beyond confusing; the 60% off is until tonight making you think you’re saving for the max of the purchase which you are not and you are not saving whatsoever
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Technical issue
I completed half of my test, but I don't know why my test was cancelled and restarted from the beginning. Now, I am stuck.
Preferred solution: I donot know why test is cancel during my exam and i completed a teat more than half.
User's recommendation: May be good
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Verified Reviewer |
Sainte-Adele, Quebec
Resolved: I have been wrongly charged for Duolingo I don’t want the menebership for a year
Company fixed the issue and I have been provided with apology.
Cancel my Duolingo membership
Refund me Duolingo 275.93$
Please proceed today
I dont want any withdraw in my credit card
$$$!!!
User's recommendation: Beware
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Refund of super Duolingo Annual package transaction
Company fixed the issue and I have been provided with apology. I sent an email asking that the issue be resolved
After reading the Duolingo comic on Webtoon and claiming my reward, I got a 1-month free usage of Super Duolingo. However, yesterday, I received a message about a transaction I did not intend to subscribe for. I would like the transaction to be reversed and a refund to be provided.
- I am able to learn different languages at my convenience
- I do not use very often and the prices of the super duolingo packages are too high
Preferred solution: Full refund
User's recommendation: I would like a message to be given to approve a transaction before the amount for a particular package is debited
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: No recognition of finishing No. 2 Diamond League SemiFinals
1. I am Warren J. Devalier, a Superlingo member with more than a million XP. My Duolingo name is Just_Dev.
2. You continue not to acknowledge my achievements. I was No. 2 in the Diamond League semi-finals, but you continue to show me with 39 top 3 places, not 40. You need to fix my homepage and show my achievement in your feed.
3. This has occurred the last 3 weeks when I have been in the top 3, some weeks No. 1. It is demotivating me from learning on Duolingo.
4. Your founder, Luis von Ahn, has worked hard to motivate language learners. Please fix my homepage. Thanks, Warren.
- Method works
- Luis von ahn stresses motivation
Preferred solution: FIX MY HOME PAGE TO ACKNOWLEDGE MY ACHIEVEMENT. I PLACE NO. 2 IN DIAMOND LEAGUE SEMI-FINALS BUT THIS IS NOT ACKNOWLEDGED. MY TOP 3 FINISHED SHOULD BE 42, NOT 39
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Verified Reviewer
Duolingo lesson error
I wrote: 'Come sta la tua salute'. This matched the suggested answer but was rejected.
At that point, I could not exit the lesson. I retyped the same and other answers. All were rejected, so I could not complete the lesson. Duolingo, please correct.
Thank you for a fabulous, fabulous product. Barend.
- Fantastic
Preferred solution: nothing; reporting an error
User's recommendation: Duolingo is fabulous.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They defrauded me
They took 120 dollars from me under the guise of a free trial and never informed me that they were going to charge me. They never reminded me to cancel. They took my money before the free trial was over.
Preferred solution: Full refund
User's recommendation: Do not download app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They did not reimburse me my money on the card.
The notification indicates that the money was returned, but nothing appeared on the card. Please check order MVWQSH8Y8Y.
This seems like a scam.
Where is my rightfully deserved money? Please refund me.
Preferred solution: Full refund
Columbus, Ohio
Loved Duolingo until just recently, when site stopped letting me advance to new units, claiming erroneously that I had not completed all previous units. So far, Duolingo customer service has been imp
On opening Duolingo, get Daily Refresh screen never before seen!
Daily Refresh requires me to go back to Section Id been on, but will not allow me to open a new unit. Message says, Complete all levels above to unlock this. However, all units in all previous Sections HAVE been completed, to Legendary status.
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Verified Reviewer |
Scottsdale, Arizona
I can't contact customer service and I've been charged a year after a few 7 day trial that said I couldn't cancel
Free trial and now charged for a year. I tried canceling the free trial yesterday and wouldn't let me. Now says I've been charged a year in my back account
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Streak glitch
Hello Duolingo,
Im very disappointed as I spent 8 dollars to buy 1000 gems that you offer. I did this so I could use it on my repair streak that costs 500 gems.
When I go to click repair with 500 gems it doesnt do anything.
Not only have I lost my streak of 260 days but I spent money on something that doesnt even work. Im pretty upset and just want my streak back..
Preferred solution: My streak back that’s all I care about!
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Verified Reviewer |
San Antonio, Texas
Blatant *** agenda
I'm not sure what demographics this app caters to, but I'm in my 50s, believe in God and heterosexual. What business do I have to learn about Pablo and his new husband Juan going to the market?
Or Maria and her wife going to the beach. Whatever, this app has an agenda to force *** idealism on me. I'm considering chucking the entire program. Pushing a gay agenda on me because I want to learn a language for free on your platform?
No thank you. PS- I'm posting my review here because it was deleted on Trustpilot.
User's recommendation: Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
2 mistakes impossible to solve
I have tried to solve a problem many times involving two sentences that are too long and do not fit in the system. My answers are under the green check, and we cannot see the word.
I have reported this issue many times, but nothing has been done. Please contact me to resolve this problem, as I cannot correct this, which is not a mistake.
I am French, but I am learning Greek through English. Thank you for your diligence.
yes, I have the same problem of the words not fitting on the screen. what is the solution
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Verified Reviewer |
Adelaide, South Australia
Not recovering my lost progress
They claim I can not be reinstated with my original progress when the proof is there in my account . My foto was taken without my consent and the update forced on me despite having a software block.
This is 2024,and aren’t there no safeguards in accounts to recover after it had been hacked.
Duolingo didn’t even bother notifying clients of what happened. Disgusting
My account was hacked at the same time the new update arrived . My 4 years of progress wiped and Duolingo refused to recover my lost progress .
They claim they cant fix it . That I find bizarre as they had a big data breach but failed to notify clients . On top of this my profile foto was deleted without my consent and the update bypassed my software block .
How does that happen ! I want my progress reinstated and this uncaring attitude towards clients stopped.
- Free version is excellent on laptop
- Learning languages
Preferred solution: My progress reinstated
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Drogheda, Louth
Cancelled my Subscription
Hello, I cancelled the English course and I want you to refund my money, 179.9 euros, because I don't understand English well and I didn't realize what would be required of me. I can't afford such a thing because my budget is limited.
I registered with Olga.cujba@***.com.
When I noticed that my money was deducted, I immediately cancelled. Please, return my money!
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Does anyone know how to resolve the Duo app not working on my new iPhone. I log into my account and the app does not update but starts at the begin of the course .
The app on my iPad works correctly. Just as a not I have connected Duo 3 times to resolve this issue with no response.
Kind of thing? You mean two adults that love each other. I'm sorry you have to find out by learning but most of the world doesn't cater to your sensitive ideals and that includes different languages.
This may shock you but if you spend time out in public or visit another culture you may encounter people you don't like and yes that includes homosexuals. You're being taught how to learn a language and that language doesn't ignore the fact LGBT people exist so you can live in a little bubble.
There is no agenda. Those people exist and app's goal is to teach you how to speak to everybody, how to describe everything. It also makes the answers less obvious especially to people like you.
If just the idea someone might have a same sex partner is some big conspiracy against, and leads you to unironically spread your agenda around, don't learn another language. It doesn't sound like you can handle different people let alone a whole new culture.
Language apps have no business using this kind of thing in their stories. They should try to use situations that apply to the general public, so that you learn and practise the vocabulary you want and need.