Most helpful review

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New Reviewer

Subscription

Duolingo - Subscription
Duolingo - Subscription
Duolingo - Subscription
Duolingo - Subscription
Duolingo - Subscription
Duolingo - Subscription
My daughter forgot to cancel the subscription, we thought we had one more day. Please give me a refund. You pay too much. We see this is happening to everyone. You guys better fix this.

User's recommendation: I love duolingo, great app. Do not buy the free trial tho. They charge way too much if you forget to cancel. Not everyone is rich.

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ID
#3810276 Review #3810276 is a subjective opinion of poster.
Loss
$85
Preferred solution
Full refund

Test problem

I did not get any call and my case is not yet resolved. I made a request to be contacted at the earliest and no call has come .

User's recommendation: Call me again.

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ID
#4005880 Review #4005880 is a subjective opinion of poster.
Location
Vernon, British Columbia

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New Reviewer

Scoring is not correct

When I unlock the 2X points, they score correctly when I finish a lesson, but they are not added correctly to my total score.

User's recommendation: Don’t bother with the 2X points if they don’t fix it.

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ID
#4004365 Review #4004365 is a subjective opinion of poster.
Preferred solution
I’d like to get the points I earned

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New Reviewer

Lost Streak

I've lost my 70-day streak after it got frozen, and now I would like to get it back. My username is AndoBranco. I considered buying a premium plan, but I am not too sure anymore. Please provide assistance.
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ID
#3999175 Review #3999175 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Screen frozen and can’t access learning

I know that duolingo had tech difficulties yesterday and kept streak as a result. I still cant access the learning and therefore cant ensure can maintain streak. Now on 930 days and will be hugely upset if this goes to zero. This happened before and lost 300+ days streak. I want to carry on learning. What can I do and also make sure maintain streak. The screen is frozen and wont register anything. Nothing will open although trued everything including turning phone on and off Please help and maintain my streak I look forward to getting this sorted and hearing from you. Caroline

User's recommendation: Great way to learn a language at your convenience.

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ID
#3996946 Review #3996946 is a subjective opinion of poster.
Product
Duolingo Plus Subscription
Pros
  • Learning when able to
  • Learn as want
  • Variety of genre eg lesson podcast stories
Cons
  • Not always native speakers to hear pronu
  • Not always native speakers to hear perfect pronunciation
Preferred solution
A non frozen screen so can learn and maintain streak

Customer service grade is an “F.”

Duolingo is NOT calculating my scores correctly. I am stuck at a number and currently in first place. If you do not correct it., refund my subscription. Your page crashes daily. I will be in the middle of a lesson, nearing the end, and the page will crash. I have to start all over because Duolingo does not save your place when it crashes. So far your customer service is MIA. I dont need a pen pal. I need a resolution.

User's recommendation: Don’t bother. Buy a book! Duolingo does not respond professionally to your concerns. Duolingo acts more like a pen pal when my issues with the site are user unfriendly!

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ID
#3992715 Review #3992715 is a subjective opinion of poster.
Location
Chino Valley, Arizona

Your page crashes daily. I will be in the middle of a lesson nearing the end and, to my surprise, the entire page will crash. I have to start all over. iI’s a quality control issue, I would think.

Duolingo is NOT calculating my scores correctly. I am stuck at a number and currently in first place. If you do not correct it., refund my subscription.
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ID
#3992662 Review #3992662 is a subjective opinion of poster.
Location
Chino Valley, Arizona
New Reviewer

Maintenance Break Problem

I have been interrupted twice today mid-way through a Spanish module by the following: "Quick maintenance break! Duolingo will be back up soon. Weve protected your streak today just in case!" When does Duolingo expect the system to be back up?
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ID
#3991898 Review #3991898 is a subjective opinion of poster.
Location
Memphis, Tennessee

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Verified Reviewer
New Reviewer

Cancellation and refund of subscription

I have on multiple occasions tried to cancel my subscription to Super Duolingo via the website, the app and iOS, but they have apparently not been effective. The various options described on your website are either impossible or does not work. I would like my subscription cancelled and the amount of the renewal refunded.

User's recommendation: Don't subscribe to a service you can't cancel.

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ID
#3990944 Review #3990944 is a subjective opinion of poster.
Loss
$90
Preferred solution
Full refund

Gem link is gone - I paid for more and not able to use them

Please add the link so that I can use the link to use gems for more time with additional points -this is impeding on growing my Spanish
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ID
#3988194 Review #3988194 is a subjective opinion of poster.
Location
Saint Petersburg, Florida

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Verified Reviewer
New Reviewer

I can't acess the lessons

Its been a week that I cant do any lessons. It keeps saying to contact support system but there is no option to explain my problem. Please help me with this issue. I have been using Duolingo sincerely 2020 and never had any problems until now.
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ID
#3985841 Review #3985841 is a subjective opinion of poster.
Preferred solution
Fix the problem

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Verified Reviewer
New Reviewer

Query

Hello Sir/ Madam, could you please tell if a person can wear a ear phone as in that case ears would be visible while attempting the Duolingo test. Moreover, if is not allowed to wear ear phones then can one use external speaks to increase volume of the sound? Furthermore, all universities 55 universities in the U.K that has been mentioned on the Duolingo websites will accept the language score or after the pandemic there are some changes which has been applicable. Kindly clarify.
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ID
#3984220 Review #3984220 is a subjective opinion of poster.
Preferred solution
Information about the test
New Reviewer

Cannot find where to cancel subscription

Duolingo plus cancelation request can only be done through email. I haven't yet got it resolved, but I had hoped to speak with someone directly about it.
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ID
#3980955 Review #3980955 is a subjective opinion of poster.
Pros
  • Great lessons
Preferred solution
Cancelation on my Duolingo Plus. But most importantly I would like to be able to subscribe or unsubscribe at any time with ease without having to research how to cancel it will multiple suggestions that won't work.
New Reviewer

Navajo

Navajo new word sound example does not work making it useless to learn Navajo..:-/ i hope that this gets fixed. no one is asking you to have more, just make what you have work!

User's recommendation: worthless.

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ID
#3980756 Review #3980756 is a subjective opinion of poster.

Pb de connexion.

Pb de connexion sur l'application Duolingo. pas de réponse personnalisée du service client de Duolingo.
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ID
#3979497 Review #3979497 is a subjective opinion of poster.
Location
Agde, Occitanie

Feedback

The person who created the Hebrew lessons does not have an adequate knowledge of English to do so. Their Grammer is specifically of concern
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ID
#3978617 Review #3978617 is a subjective opinion of poster.
Location
Phoenix, Arizona

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